Returns Policy

Effective Date: October 2026

This Returns Policy outlines the terms and conditions under which Coroflo products may be returned by consumers.

1. Overview

This Returns and Refunds Policy applies to purchases of Coroflo products made directly from Coroflo in Ireland and the United Kingdom, whether via our website or through other direct sales channels. It does not apply to purchases made from third‑party retailers, who may operate their own returns policies.

2. Your right to cancel (cooling-off period)

  • If you are a consumer based in Ireland or the UK, you have the right to cancel your online or distance purchase within 14 days from the date you receive your order, without giving any reason, in line with applicable consumer protection laws.
  • To exercise this right, you must request a return with your order number via Coroflo 14 Day Return page within 14 days of receiving Coro.
  • After you notify us, you then have a further 14 days to return the product to us.

3. Conditions for returns (change of mind)

  • We offer a 14-day risk-free trial which begins on the date fulfillment tracking confirms delivery for orders placed at www.coroflo.com.
  • Items may be returned in any condition (opened or unopened) for a full refund to your original payment method.
  • All returns must be accompanied by a tracking number, it is the responsibility of the customer to ensure Coro is returned.

4. Faulty or defective products

  • If you believe your Coro is faulty or defective, please contact us as soon as possible after discovering the issue, providing your order details and a clear description of the fault.
  • We may ask you for supporting information (for example, photos, video, or usage details) to help us assess the issue.
  • Items damaged through misuse, improper care, normal wear and tear, or not used in accordance with the instructions are not considered faulty.
  • Where a product is confirmed to be faulty, you will be entitled to a repair, replacement or refund in accordance with your statutory rights under Irish or UK consumer law.

5. Warranties and Guarantees

In addition to your statutory rights, we provide a 2 year commercial guarantee on Coro from the date of delivery.

6. Return process

To return a product in Ireland within the 14-day return window:

  1. Log onto An Post Returns Portal via https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
  2. In the Find your Retailer section type Coroflo, enter your reason for return (14 day return window) and enter our order number
  3. Continue to add your details and pay the €4.50 processing fee
  4. Pack the product securely, ideally using the original packaging.
  5. Drop the parcel to your local Post office for Return

To return a product in the UK within the 14-day return window:

  1. Log onto Royal Mail via https://return.royalmail.com/28c96ae7-2ace-448b-8e0f-bc62165ce95d
  2. On the Return Your Item to Coroflo page, enter your order reference, order email, and order postcode
  3. Continue to add your details and pay the £3.85 processing fee per label
  4. Pack the product securely, ideally using the original packaging.
  5. Drop the parcel to your local Post office for Return

To return a faulty or defective product:

  1. Contact our customer support team with your order number, contact details and reason for return.
  2. Our team will confirm whether your return is eligible and provide you with return instructions, including the correct return address and any reference number to include in the parcel.

We may update the specific return method over time, and any such details will be stated on our website.

7. Return shipping costs

  • For returns within the 14-day return window, you are responsible for the cost of returning the goods to us, unless we have expressly offered free returns for your order.
  • If you are returning a product because it is faulty, damaged on arrival, or we sent the wrong item, we will either provide a prepaid return label or reimburse your reasonable return shipping costs once the fault is confirmed.
  • We are not responsible for parcels lost or damaged in transit when you arrange the return yourself, so we strongly recommend using a tracked service and retaining proof of postage.

8. Refunds

  • Refunds will be issued to the original payment method used for the purchase, once we have received and inspected the returned product or confirmed that a fault exists.
  • We cannot process a refund until a return has been received.
  • We will process your refund as soon as reasonably possible and no later than 14 days from the date we receive the returned goods or, in the case of non‑returnable faulty goods, from the date we confirm your entitlement to a refund.
  • Original delivery charges will be refunded only where required by law (for example, if you cancel the entire order within the statutory cooling‑off period or where goods are faulty), and any enhanced delivery upgrade you selected (e.g. express shipping) may not be refundable.
  • Please note that depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

9. Exchanges

  • We may offer exchanges for the same product where stock is available (for example, replacing a faulty or damaged item).
  • Where an exchange is not possible, we will offer a refund in line with this policy.

10. How to contact us

To ask a question about this policy, request a return for a faulty product, or notify us of a cancellation, please contact:

If we introduce local return addresses or service partners in the UK, these details will be published on our website and may be provided in your order confirmation.

11. Changes to this policy

We may update this Returns and Refunds Policy from time to time, for example to reflect changes in applicable law or our internal processes. Any updated version will be posted on our website and will apply to future purchases from the date it is published.